Return and Refunds Policy
At Bukzart, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help you.
Return Policy: You have 14 days from the date of receiving your order to request a return. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. To initiate a return, please contact our customer support team with your order details.
Refund Policy: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7 days. Please note that shipping costs for returns will be the responsibility of the customer, except in cases where the return is due to a mistake on our part (e.g., wrong item shipped, damaged product).
Exchanges: If you wish to exchange an item for a different size or variant, you can do so within 30 days of receiving the product. You will be responsible for any price differences and shipping costs associated with the exchange.
Non-Returnable Items: Certain products may be non-returnable due to hygiene or customization reasons. Please refer to the product descriptions for more details.
Damaged or Defective Products: In the unfortunate event that you receive a damaged or defective item, please notify our customer support team within 7 days of receiving the product. We may request photographs of the damage or defect to assist with the resolution process.
Cancellations: You can request order cancellations within 24 hours of placing the order. After this period, cancellations may not be possible if the item has already been processed or shipped.
Communication and Transparency: We believe in transparent and open communication. Our return and refunds policy is easily accessible on our website. If you have any questions or concerns, please don't hesitate to reach out to us.
If you have any further questions or need assistance with our return and refunds policy, feel free to contact us at [email protected]
Thank you for choosing Bukzart. We hope you enjoy our products and have a pleasant shopping experience with us!